Sterno Home Recalls Path Light Kits With LED Power supplies Due to Shock Hazard

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Recall Summary

 

Name of Product: Hampton Bay, Patriot Lighting and Paradise light kits with Sterno Home LED transformers

 

Hazard: The path lights have a defective Sterno Home LED transformer that has a blade that can remain in the AC outlet when the LED transformer is pulled from the outlet, posing a risk of electric shock to the user.

 

Remedy: Repair

 

Consumers should immediately stop using the recalled path lights and contact Sterno Home to receive a free replacement LED transformer and installation instructions.

 

Consumer Contact: Sterno Home toll-free at 888-867-6095 from 8:30 a.m. to 4:30 p.m. ET Monday through Friday, email at [email protected] or online at www.sternohome.com/recalls or www.sternohome.com and click on RECALL NOTICE in the top left corner or for more information.

 

 

Recall Details

 

Units: About 77,000

 

Description: This recall involves Hampton Bay, Patriot Lighting and Paradise light kits sold with Sterno Home LED transformers. The transformers alter the voltage going through the light circuit. “Hampton Bay,” “Patriot Lighting,” and “Paradise” are printed on the rating label of the lights.

 

Incidents/Injuries: The firm has received one report of the light’s transformer blade detaching in an AC outlet. No injuries have been reported. 

 

Sold at: Home Depot and other hardware stores nationwide and online from March 2017 through May 2020 for between $50 and $100.

 

Distributor: Sterno Home Inc., of Canada

 

Manufactured in: China

 

 

Photos

 

product1

Recalled Patriot Light Kit, Model 3434114, with Sterno Home LED transformer



product2

Recalled Paradise Light Kit, Model GL33923BK, with Sterno Home LED transformer



product3

Recalled Paradise Light Kit, Model GL33912BK, with Sterno Home LED transformer



product4

Recalled Paradise Light Kit, Model GL33966BK, with Sterno Home LED transformer



product5

Recalled Hampton Bay and Paradise Lighting, Models HD33677BK, 1002753108, GL33993BR, TN-1210451, with Sterno Home LED transformer



product6

Recalled Paradise and Patriot Lighting, Models GL39166 and 3434162, with Sterno Home LED transformer



Voluntary Recall Information

Hampton Bay, Patriot Lighting and Paradise Low Voltage LED Landscape Light Kits

Recall Date: May 8, 2020

 

Potential Problem: The blades of the affected Sterno Home LED transformer models may displace and remain in the AC outlet when the LED transformer is pulled from the outlet, posing a risk of electric shock.

 

Consumer Contact: For more information, consumers may contact Sterno Home Inc. by telephone toll-free at 1-888-867-6095 from 8:30 a.m. to 4:30 p.m. EST Monday through Friday or [email protected]

 

To get a free replacement follow the below process:

 

Step 1: Confirm you are affected

 

A. Verify that your LED Landscape light kit is one of the below item numbers:

Picture

Sterno Home Item Number

Customer Item Number

Brand

UPC

GL33994BK

 

Paradise

627442 193338

HD33677BK

1002753108

Hampton Bay

627442 083851

GL33993BR

TN-1210451

Paradise

627442 220041

GL34006BK

 

Paradise

627442 132375

GL39025BK

 

Paradise

627442 220195

GL33923BK

 

Paradise Brand

627442 158467

GL39028

 

Paradise

627442 220447

GL39166

 

Paradise

627442 221413

GL33912BK

 

Paradise

627442 131279

GL33991AB

 

Paradise

627442 193291

3434114

3434114

Patriot Lighting

627442 052857

GL28956BK

 

Paradise

627442 159907

GL33966BK

 

Sterno Home

627442 117013

3434162

3434162

Patriot Lighting

627442 222199

 

 

 

 

B. Locate the rating label and model number of the LED transformer and verify it matches one of the below. If the model number does not match, your LED transformer is safe to use.

LED Transformer Picture

LED Transformer Part Number

E000-1696

E000-1697

E000-1909

E000-1910

 

Step 2: Contact Sterno Home customer service

  1. Take a picture of the LED transformer that clearly shows the model number.
  2. Contact Sterno Home customer service by telephone toll-free at 1-888-867-6095 from 8:30 a.m. to 4:30 p.m. EST Monday through Friday or [email protected] and mention that you have a recalled LED transformer.
  3. Send the picture of the recalled LED transformer to our customer service.

 

Step 3: Dispose of the LED transformer

  1. Dispose of the power supply
  2. Sign the power supply disposition form
    • English form can be downloaded here
    • French form can be downloaded here
  3. Return the form to [email protected]

 

Step 4: Receive your replacement LED power supply by courier

 

 

Frequently asked questions

 

Question:        

Why is the firm conducting this recall?

Answer:          

We are conducting this voluntary recall to keep our customer’s safe.

 

Question:        

How can I tell if my [product] is affected by the recall?

Answer:

See section Step 1 on this page.

 

Question:        

My LED transformer appears to be operating okay.  Can I continue to use it? 

Answer:

No. Even though your product appears to be safe, we are asking all customers to immediately stop using the product and participate in the recall by returning the product to us for a free replacement.

 

Question:

I no longer have the receipt for the product.  Can I still return it?

Answer:          

Yes.  You can still return the product without a receipt. Our customer service will ask that you provide a picture of the LED driver in order to ensure that you will receive the appropriate replacement.

 

Question:        

Will I be able to repair the product myself?

Answer:           

No. We urge you not to attempt to repair the product yourself.  Please return it to us immediately for a free replacement

 

Question:

How long will it take for me to get a repair/replacement?

Answer:

Replacement may take from 4 to 8 weeks

We apologize for any inconvenience and assure you we are working as quickly as possible to replace your product.