Frequently Asked Questions

Q: Do you offer replacement parts?

A:

Yes. Click here to purchase replacement parts. If you can not find the part you are looking for, please submit a Customer Support Request Form and select Purchase Replacement Parts on the drop down menu​

Q: How do I find instruction manuals?​

A:

Most instruction manuals can be found on the DOWNLOAD tab of a item product page. If you know the product item # you can also search for instructions in the SEARCH bar. If you can not find what you are looking for, please submit a Customer Support Request Form. Select Product Use Help in the drop down menu and Need assistance. Website instructions and You Tube videos didn't answer my question​

Q: I think my product is defective. How do I submit a warranty?​

A:

To start a Warranty Claim please complete and submit a Customer Support Request Form. Select Warranty on the drop-down menu and Submit a Warranty Claim under the Request section. Choose the most appropriate issue with your item under the Reason section. To expedite your claim, please upload an image of your item receipt​

Q: How do I program my Sterno Home Transformer?​

A:

Visit our Sterno Home You Tube channel for easy instructions on how to program your transformer.​

Q: How do I set my candle timer?​

A:

Visit our Sterno Home You Tube channel for easy instructions on how to program your flameless candle timer​

Watch how to set your Mirage Gold Candle timer

Watch how to set your Flameless Candle timer

Q: How do I connect my landscape lights to my transformer?​

A:

Visit our Sterno Home You Tube channel for easy instructions on how to connect your landscape lights to your transformer​

Q: How to I position and maintain the solar panel on my landscape lights?

A:

Visit our Sterno Home You Tube channel for easy instructions on how properly position and clean your solar lights for best performance.​