Product Help

Q: Do you offer replacement parts?

A:

Items that are damaged or defective may be eligible for replacement parts. If the item was purchased through SternoHome.com, please contact us at 1-888-867-6095 or [email protected] to request a replacement part.

For items purchased through third-party retail partners, please contact us at 1-888-867-6095 or [email protected] You will need to provide a valid receipt or proof of purchase.

Q: How do I request a user manual?

A:

If you need a user manual, please contact us at 1-888-867-6095 or [email protected]

Q: How do I file a warranty request?

A:

If the item was purchased through SternoHome.com, please contact us at 1-888-867-6095 or [email protected] to file a warranty request. In-stock items will be replaced with the same item. Items that are not in stock will be refunded to your original form of purchase.

For items purchased through third-party retail partners, please contact the specific retailer’s customer service department for instructions.

Q: How do I program my transformer?

A:

Visit our YouTube channel for instructions on programming your transformer:

Q: How do I set my candle timer?

A:

Visit our YouTube videos for instructions on setting your candle timer: 

Mirage Gold collection

Other flameless pillars

Detailed steps to set the timer on your flameless candles are also available in our blog post

Q: How do I connect my landscape lights to my transformer?

A:

Visit our YouTube channel for instructions on connecting your landscape lights to your transformer:

Q: How to I position and maintain the solar panel on my landscape lights?

A:

Visit out YouTube Channel to learn how to how to I position and maintain the solar panel on my landscape lights: