Do you offer replacement parts?
Yes. Click here to purchase replacement parts. If you can not find the part you are looking for, please submit a Customer Support Request Form and select Purchase Replacement Parts on the drop down menu
How do I find instruction manuals?
Most instruction manuals can be found on the DOWNLOAD tab of a item product page. If you know the product item # you can also search for instructions in the SEARCH bar. If you can not find what you are looking for, please submit a Customer Support Request...
I think my product is defective. How do I submit a warranty?
To start a Warranty Claim please complete and submit a Customer Support Request Form. Select Warranty on the drop-down menu and Submit a Warranty Claim under the Request section. Choose the most appropriate issue with your item under the Reason section...
How do I program my Sterno Home Transformer?
Visit our Sterno Home You Tube channel for easy instructions on how to program your transformer.
How do I set my candle timer?
Visit our YouTube video for instructions on setting your candle timer: https://www.youtube.com/watch?v=27_4Qj6nDPU&t=31s
How do I connect my landscape lights to my transformer?
Visit our Sterno Home You Tube channel for easy instructions on how to connect your landscape lights to your transformer
How to I position and maintain the solar panel on my landscape lights?
Visit our Sterno Home You Tube channel for easy instructions on how properly position and clean your solar lights for best performance.