Help Center

 

STERNOHOME.COM Online Orders
How can I track my order?
Check your inbox and spam email for a Sterno Home Order Confirmation email. A clickable order tracking link is included in the order confirmation email. If you did not receive or can’t find this email, please complete and submit a Customer Support Request...
How long will my order take to arrive?
If there are no issues with the information received, you should receive your order within 5 – 7 business days. You will be contacted by a Customer Support Representative if there is an issue with your order. If your order doesn’t not arrive, please ...
What if my online order item is damaged or defective?​
Please complete and submit a Customer Support Request Form. Select SternoHome.com Online Orders on the drop-down menu and Problem with Order under the Request section. Choose the most appropriate issue with your item under the Reason section.​
How do I return an online item and get a refund?​
Sterno Home Refund Policy​Item orders from SternoHome.com may be returned within 30 days of delivery in the original condition and packaging. Clearance or Sale items can not be returned.​​For items purchased through a retailer, please contact the retailer...
View all
Frequently Asked Questions
Do you offer replacement parts?
Yes. Click here to purchase replacement parts. If you can not find the part you are looking for, please submit a Customer Support Request Form and select Purchase Replacement Parts on the drop down menu​
How do I find instruction manuals?​
Most instruction manuals can be found on the DOWNLOAD tab of a item product page. If you know the product item # you can also search for instructions in the SEARCH bar. If you can not find what you are looking for, please submit a Customer Support Request...
I think my product is defective. How do I submit a warranty?​
To start a Warranty Claim please complete and submit a Customer Support Request Form. Select Warranty on the drop-down menu and Submit a Warranty Claim under the Request section. Choose the most appropriate issue with your item under the Reason section...
How do I program my Sterno Home Transformer?​
Visit our Sterno Home You Tube channel for easy instructions on how to program your transformer.​
How do I set my candle timer?​
Visit our YouTube video for instructions on setting your candle timer: https://www.youtube.com/watch?v=27_4Qj6nDPU&t=31s
How do I connect my landscape lights to my transformer?​
Visit our Sterno Home You Tube channel for easy instructions on how to connect your landscape lights to your transformer​
How to I position and maintain the solar panel on my landscape lights?
Visit our Sterno Home You Tube channel for easy instructions on how properly position and clean your solar lights for best performance.​
View all