We're Here for You. Whether you need to know how to set a product timer or have questions about shipping, our customer service team has you covered. Find answers to these questions and more below, or contact us for personalised service. Your satisfaction is our top priority.



Product Use Questions?

Explore our Product Instructions page or watch our new series of How To videos on our Sterno Home YouTube Channel.



Contact Us

For Warranty, Replacement Parts or Online Order-related Inquires please email [email protected]


[email protected]

To help expedite your email response, please include the information below in your email:

  • first and last name in the subject line
  • first and last name in the body of the email
  • phone #
  • product name & model #
  • order # if applicable
  • brief description of how we can assist you