Help Center

 

Orders and Delivery
How long will my order take to arrive?
Orders will be processed within 2 business days. Sterno Home is pleased to offer free FedEx 2-day shipping on orders over $49.
How do I return an item?
Sterno Home Refund PolicyItems ordered from SternoHome.com may be returned for a refund within 30 days of delivery in the original condition and packaging. Clearance items cannot be returned. For items purchased through third-party retail partners, ...
What if an item breaks in transit?
Please contact us at [email protected] and provide the following information: Order number, your contact information, a photo of the damaged item. In-stock items will be replaced with the same item. Items that are no longer in stock will be refunded...
How can I track my order?
A clickable tracking link will be sent in your order confirmation email. Please reach out to us at [email protected] if you do not receive this within 2 business days. Please also note that tracking numbers can take 24 hours to be updated in the ...
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Product Help
Do you offer replacement parts?
Items that are damaged or defective may be eligible for replacement parts. If the item was purchased through SternoHome.com, please contact us at 1-888-867-6095 or [email protected] to request a replacement part. For items purchased...
How do I request a user manual?
If you need a user manual, please contact us at 1-888-867-6095 or [email protected]
How do I file a warranty request?
If the item was purchased through SternoHome.com, please contact us at 1-888-867-6095 or [email protected] to file a warranty request. In-stock items will be replaced with the same item. Items that are not in stock will be refunded to your...
How do I program my transformer?
Detailed steps to program your low-voltage transformer are available here: https://www.sternohome.com/blog/post/how-to:-program-your-low-voltage-transformer
How do I set my candle timer?
https://www.sternohome.com/blog/post/how-to:-set-a-candle-timer
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